Privacy policy

SUZIX.COM PRIVACY POLICY

Last Updated: October 17, 2025

This Privacy Policy explains how [Your Company's Legal Name] ("suzix.com", "we", "us", or "our") collects, uses, shares, and protects the personal data of our users ("user", "you") who visit the suzix.com website ("Site").

By using the Site, you are deemed to have accepted the practices described in this Privacy Policy.

1. Data Controller

In accordance with the Law on the Protection of Personal Data (KVKK), the data controller responsible for processing your personal data is:

  • [Your Company's Legal Name]

  • Address: [Your Official Company Address]

  • E-mail: [Privacy Contact Email, e.g., privacy@suzix.com]

  • Phone: [Your Company Phone Number]

2. Personal Data We Collect

We may collect personal data from you through the following methods and categories:

Data Provided Directly by You:

  • Identity and Contact Information: Name, surname, e-mail address, phone number, delivery address, and billing address (when you create an account, place an order, or sign up for our newsletter).

  • Account Information: Username, password, and other registration details.

  • Financial Information: Payment details regarding your orders (Sensitive information such as credit card numbers are processed directly through the secure infrastructure of our contracted and licensed payment service providers and are not stored by us).

  • Communication Records: Information you share when you contact us via e-mail, contact forms, or social media.

Automatically Collected Data:

  • Technical Data: Your IP address, browser type and version, operating system, device information, and location data.

  • Usage Data: Pages you visit on our site, products you click on, duration of your stay, search queries, and other browsing behaviors. This data is collected through cookies and similar technologies.

3. Purposes of Processing Personal Data

We collect and process your personal data for the following purposes:

  • Order Management: Processing your orders, handling payments, delivering products, and issuing invoices.

  • Service Provision and Management: Creating and managing your user account, providing customer support, and responding to your questions or requests.

  • Marketing and Communication: Sending you informative e-mails and SMS messages about our products, services, campaigns, and promotions, provided that we have your explicit consent.

  • Website Improvement and Personalization: Analyzing the user experience to improve the performance, security, and usability of our site; offering content and product recommendations tailored to your interests.

  • Legal Compliance: Fulfilling legal and regulatory requirements (e.g., tax and accounting) related to our commercial activities.

4. Third Parties and Transfer of Data

We may share your personal data with the following third parties under necessary confidentiality commitments to conduct our operations:

  • E-commerce Infrastructure Providers: Technical service providers from whom we receive services for hosting and operating our site (e.g., Shopify, WooCommerce, etc.).

  • Payment Institutions: Banks and licensed payment service providers with whom we have agreements to process your payments securely.

  • Courier and Logistics Companies: Shipping companies we partner with to deliver your orders to you.

  • Marketing and Analytics Partners: Third-party tools used to analyze site usage and optimize marketing campaigns (e.g., Google Analytics, Meta, TikTok Pixel, etc.).

  • Legal Authorities: Authorized public institutions and organizations, in the event of a legal obligation.

5. Cookies

We use cookies to improve user experience, ensure the efficient operation of the site, and support marketing activities. For detailed information on the types of cookies we use and how you can manage your preferences, please visit our [Link to Your Cookie Policy Page].

6. Your Rights Regarding Personal Data (KVKK Article 11)

As a data subject, you have the following rights under Article 11 of the KVKK:

  • To learn whether your personal data is being processed,

  • To request information if it has been processed,

  • To learn the purpose of the processing and whether the data is used for that purpose,

  • To know the third parties to whom data is transferred domestically or abroad,

  • To request the rectification of incomplete or inaccurate data,

  • To request the erasure or destruction of personal data within the framework of the conditions stipulated in the KVKK,

  • To request notification of the rectification, erasure, or destruction to third parties to whom the data has been transferred,

  • To object to the occurrence of a result against you through the analysis of data exclusively by automated systems,

  • To demand compensation for damages incurred due to the unlawful processing of personal data.

To exercise these rights, you can contact us via the contact information provided above.

7. Data Security

We take necessary technical and administrative measures to ensure the security of your personal data. Data transmission on our site is encrypted using SSL (Secure Sockets Layer) technology.

8. Changes to the Privacy Policy

We may update this privacy policy from time to time. Significant changes will be published on our site and/or notified to you via your registered e-mail address.

9. Contact

Please feel free to contact us for any questions, concerns, or requests regarding our privacy policy or the processing of your personal data:

  • E-mail: info@suzix.com